We hope you LOVE everything you order from us; however, if something does not work out, we are here to help! Review the guidelines below and contact us at 919.586.7943 or firstname.lastname@example.org.
RETURN GUIDELINES FOR NON-PERSONALIZED ITEMS
- Returns are accepted within 30 days from purchase. We do not issue refunds back to the original form of payment. Store credit, discount credit, or app credit will be applied to your account based on your original order method. These credits never expire.
- Merchandise must not have been worn, washed, altered, used, opened, or damaged in any way, with all tags and original packaging still attached.
- Gift Cards and Final Sale/Sale/Clearance category items are final sales and may not be returned or exchanged.
MOBILE APP ORDERS – LOCAL PICKUP
- You will receive app credit only for any returns.
WEBSITE ORDERS - LOCAL PICKUP
- You will receive in-store credit to use in-store only.
MOBILE APP AND WEBSITE ORDERS - SHIPPED
- If you are returning your online order and are unable to return it in-store, we will provide you with a discount code that can be used on a future online purchase.
- If you are returning an app order, we will issue you app credit.
- The customer is responsible for return shipping costs, as well as products lost or damaged in the mail before they reach Bless Your Heart.
- Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
- Please allow 3 business days for us to process your return after we receive your item back.
RETURN GUIDELINES FOR PERSONALIZED ITEMS
All personalized and monogrammed products from Bless Your Heart are final sale due to their personalized nature.
HOW TO MAKE A RETURN
- Before making a return please read our policy to ensure that your items meet the guidelines.
- Send an email to email@example.com to let us know you will be sending a return.
- Include the slip that arrived in your package with your return.
- Mail the return to the following: Bless Your Heart Boutique, 242 S. Main Street, Suite 106, Holly Springs, NC 27540.